What Is Leadership? Leadership is a powerful skill developed and nurtured through opportunity and challenges. It is a particular ability improved and refined over time. Leadership is having a sharp vision of the goal and ushering and accompanying your team to that end. Good leadership is necessary to form a…
Transform an Average Group into a High-Performing Team Team Scenarios: ABC & Co. has two teams of Customer Service employees: 1) Team XYZ 2) Team 123. Team XYZ seems like a happy group with lots of energy. The team members support each other and work together. They meet regularly and…
5 Best Practices for Delivering Unparalleled Customer Service No matter what kind of product or service you are selling, you need to provide customer support. It might be calls for repair or replacement, a complaint email, questions on Facebook messenger, or just praise or requests via your website’s comment form.…
How do employees feel? The world has not quite moved on from COVID-19 (because, honestly, we may never be completely rid of it); still, we are slowly beginning to return to some semblance of “normal.” And for many workers who have been fully remote/working from home for the past two…
What it is and How to Survive By now, you have heard the phrase “The Great Resignation” on the news, on the Internet, even around the water cooler. And you know that it was a mass worldwide voluntary labor exodus, although that is just the "what.” As an employer, if…
While most of us understand diversity and inclusion and how it affects our world, we should also be mindful to practice and express the concept in our daily behavior and interactions. Let’s Talk About Diversity What does it mean? Simply put, ‘diversity’ addresses the many ways we are different: race,…
Why Employee Engagement? Organizations implement employee engagement plans to increase employee satisfaction and encourage performance. Effective engagement initiatives improve the well-being of each employee and will motivate them to achieve the organization’s preset goals, driving the organization toward success. Improved engagement can also strengthen an employee’s emotional attachment to their…
You want your customers to have a great experience when they call you but have you taken the appropriate steps to make that happen? The easiest way to ensure a great customer experience is by installing a contact center solution. But how do you choose which one? There are hundreds…
Improve Customer Experience For Your Business The importance of understanding your customer experience is a key to your success! It has never been greater in today’s competitive markets. Businesses working to improve the Customer Experience are growing fast, while their competition is being left behind. Customers Have Very Specific Expectations…