Take a look at what our Partners at Wiley have uncovered! Companies today are in the midst of transforming their business models, restructuring their teams, and rethinking how they service their customers. Many have also permanently integrated hybrid or remote work arrangements, moving away from an office-only structure. Employees who work…
In light of the last two years, it makes sense that employees want to work for organizations that have a clear vision for the future, with a focus on relationships and effective communication. As we shared in an earlier Wiley Workplace Research article, employees said that when those things are present, they are…
Create a Customer Centric Culture We have some tips to get you started! Sure, many businesses tout “We Provide a Great Customer Experience,” and sometimes they even deliver – however, developing a Customer-Centric Culture is the key to gaining and keeping those ever-important loyal customers! Businesses are spending lots of…
What Gets Measured, Gets Managed! Customer Experience Metrics measure the state of your customer’s happiness with your company, which could indicate if they will buy more, and respond well to and advocate for your brand. Metrics are critical to gauging the performance and productivity of your Customer-Facing Team. Certain metrics…