Better HR business solutions for a customer-first culture

Beverly Hathorn

Strategic HR Consultant in Georgia

Our Mission

As your HR Consultant, my goal is to become a trusted partner supporting your organization in their quest for transformative HR solutions. Together, we will build workplaces that inspire creativity, unleash productivity, and nurture the growth of employees while strengthening the organization.

Our Vision

Our vision is to be the preeminent HR consultancy for small to medium sized businesses. We seek to be known for our exceptional customer service, personalized attention to each client’s needs, and a deep understanding of their unique organizational culture.

Ways We Help Company Culture

Talent Management

Strategic approach to attract, develop, retain skilled individuals, aligning them with company goals.

Assessments

Systematic evaluation of skills and attributes for recruitment, development,
and team dynamics.

Performance Management

Enhances productivity, aligns goals, and fosters growth through feedback and
recognition.

Team Building Cultures Podcast

The Teambuilding Cultures podcast centers on discussions for uncovering techniques and best practices for creating High Performing Teams and the culture in which they will thrive. The podcast is interview-style with thoughtful learnings, engaging conversation, and humor!

Trust Strategic HR Consultants

As a trusted HR consulting firm based in Georgia, we understand the unique challenges businesses face in today’s dynamic market. Our team of experienced consultants specializes in developing customized strategies to elevate your customer service standards and maximize your business potential. We focus on aligning your workforce’s skills and attitudes with your customer-centric vision, creating a harmonious environment where employees feel motivated to excel in their roles.

By investing in your team’s customer service skills, you not only enhance customer satisfaction but also foster a positive workplace culture that boosts employee retention and attracts top talent. Let Strategic HR Consultants in Georgia be your partner in building a thriving organization with unparalleled customer experiences at its core.

Strategic HR Consultants can help you avoid these pitfalls:

Discover the power of strategic HR consulting to take your business to the next level. Avoid common pitfalls and unleash your team’s full potential through expert guidance. Develop a comprehensive HR strategy that aligns with your business goals, identify areas for improvement, and implement best practices for sustainable growth. Whether you’re a small business or a larger organization, strategic HR consulting can help you achieve greater success. Start exploring its power today!

To create loyal customers, you must build a relationship with them and make them feel supported. You need to treat them like they matter, and a subpar customer experience can drive them away and cost you their continued business’s financial benefits. They also won’t refer your business to their family or friends.

 

Customers often only talk about having a bad experience at a store or business, and they may express this on social media. Your company can suffer from bad reviews and comments and have difficulty recovering from a bad reputation.

 

A negative customer experience requires more effort with your marketing tools and resources to overcome the ripple effect when they post or speak about your business. You might also have to revamp your efforts to generate leads and potential sales, costing you in sales while increasing your advertising budget.

 

Losing sales leads, loyal customers and damaging your reputation can add up to significant losses. New Voice Media carried out research showing US companies lose an estimated $41 billion every year because of bad customer experiences.

 

It’s important for your employees to take pride in the place they work. They may feel attacked or under siege by unhappy customers, leading to employee distress. Other companies with better reputations may sway your high performers to leave your business.

 

Unleash Your Workforce, Achieve Greater Success